Shipping Policy

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If there is a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. If you need to receive the items as soon as possible, please contact us and we will see what we can do for you.

Shipping Rates & Delivery Estimates

We offer free Standard Shipping for your orders. Expedited Shipping is also available for urgent orders, but the charges will be paid by you.

Example:

• Standard Shipping: 4-15 business days
• Expedited Shipping: 3-5 business days

Note: Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Ultimviva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please save all packaging materials and damaged goods for us so we can contact the shipping carrier to file a claim.