PRODUCT DETAILS
- 【Why Choose Us】Most of other brands' flying lanterns have issues of being torn and don't even fly. Oyayubi Chinese Sky Lanterns are all professionally made. With durable fire resistant paper and specially-made wax fuel cell, our floating lanterns can fly up to 1,000+ meters (3,000+ feet). No need to worry about embers because if the lanterns are landed, it means the wax went out.
- 【Perfect for Any Occasion】Flying Sky Lanterns at night is a beautiful and romantic view. Guests will love releasing an illuminated lantern for any special event. You can take a lot of beautiful photos for beautiful memory and share with your friends. Perfect for weddings, graduations, anniversaries, Celebration of a loved one's memory, valentines, parties, outdoor bonfires, birthdays, memorials, ceremonies,funerals, any other festive events.
- 【What's Included】White colour Chinese Lanterns for you to celebrate your event. It's definitely going to be an unforgettable night! ******Package also includes a marker pen for you to write wishes.******
- 【Note】Only launch in dry, calm/windless conditions. Launch in an open area - far away from airports, buildings, overhead cables, pylons and major roads.(Not for indoor use!!). Away from dry crops, woodlands and grazing animals. WARNING: Check if it's legal to fly sky lanterns in your location first.
- 【Care-free Shopping】We check every pack of our lanterns before sending them out. But if the package is damaged during shipping, please contact us and we will resend another pack ASAP!
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| Do you want a night with beautiful memory and see all the beautiful lanterns flying in the sky? Get our professionally-made Sky Lanterns! It will be a fabulous night that you remember in future and to share with your friends. | |||
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SHIPPING & RETURNS
Shipping Policy
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If there is a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. If you need to receive the items as soon as possible, please contact us and we will see what we can do for you.
Shipping Rates & Delivery Estimates
We offer free Standard Shipping for your orders. Expedited Shipping is also available for urgent orders, but the charges will be paid by you.
Example:
- Standard Shipping: 4-15 business days
- Expedited Shipping: 3-5 business days
Note: Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Ultimviva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
If you received your order damaged, please save all packaging materials and damaged goods for us so we can contact the shipping carrier to file a claim.
Return & Exchange Policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To start a return, you can contact us at info@ultimviva.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ultimviva.com and send your item to the return address provided.
Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Note: We strongly recommend that you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.